Help Center

SHIPPING POLICY

Any customs duties or taxes that may incur as deemed by your country's legal regulations shall be borne by the customer, hence it is advisable that you check this with your local authorities prior to completing the order. 

Once your order has shipped, we are not responsible for any uncollected parcels due to incomplete/wrong address or unsuccessful delivery attempts. We are not liable for unanticipated delays due to bad weather conditions or customs clearance procedures.

In the case of missing or lost parcels, refunds will be processed only upon official confirmation from the postal service. According to universal postal regulations, the inquiry may take up to 2 months to conclude.

SHIPPING COSTS

Free Standard shipping applies to all Australian & New Zealand orders. 

Free Express shipping applies to all Australian & New Zealand orders over $100

For all other international orders, free Standard shipping applies to orders over $100. Otherwise, shipping is calculated at the checkout.

HANDLING TIMES

Although we aim to pack your order within 24 hours, we are a small business with a small team. To ensure all orders are packaged with care, we allow 1-2 business days to process your order. 

SHIPPING TIMES

For domestic orders, please allow 2-5 business days for Standard shipping. For Express shipping, orders should be delivered on the next business day. 

For international orders, please allow 6-12 business days for Standard shipping. For Express shipping, orders should be delivered within 2-4 business days. 

Please note shipping times may be affected by COVID-19. The timeframes noted above are estimates only. We apologise in advance if your delivery has been delayed. 

RETURN POLICY

All sales are final. However, in the unlikely event that you receive a defective item or an item that does not match your order, an exchange or refund will be offered. 

Before returning your items, please email us at coreejewellery@gmail.com with the subject line: Return and #OrderNumber, a photo of the received item and the reason for return. Please allow 1-3 working days for us to process your request. 

Returns must be unused, unaltered, undamaged, accompanied with their original packaging and reach us within 30 days from the date of receiving your parcel. 

For hygienic reasons, earrings cannot be returned.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please first check your bank account again. Please then contact your bank or credit card company. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at coreejewellery@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at coreejewellery@gmail.com

CARE INSTRUCTIONS

Jewellery can experience discolouration over time due to multiple factors including exposure to moisture, chemicals and air. Metals like silver and gold are delicate, and despite our best efforts, they can still become tarnished due to a process called oxidation.

Unfortunately, tarnishing is an inevitable occurrence but you can follow these simple steps to help your 925 sterling silver jewellery last longer:

• Remove your jewellery before showering, swimming or exercising.
• Allow perfume, lotions and creams to be absorbed into skin before putting on your jewellery.
• After use, clean jewellery gently with a soft dry cloth (all orders come with a special COREE Jewellery cloth) to remove any oil or dust and restore their shine.
• When not in use, store your jewellery in your COREE Jewellery box in cool, dry place to prevent oxidation, scratching and chains getting tangled.
• Try to prevent your jewellery from knocking into counter tops and rubbing against each other. 

WARRANTY
We offer a 6-month warranty on all items with proof of purchase. Our warranty covers faulty items. It does not cover wear & tear. Please refer to our care instructions above for general care instructions.

SUPPORT
In case of any faulty goods please contact us with a photo and proof of purchase details. Items will be replaced at our discretion. At this point, we do not offer a repair service.

Please contact us directly at coreejewellery@gmail.com in regards to any warranty claims or care instructions.

MEASURE YOUR FINGER

1. Wrap a strip of paper around your finger where you'd like the ring to be. 

2. Make sure that the paper is pulled snug to your finger to find your best fit. 

3. Mark the spot where the paper meets and measure the length with a ruler. 

4. Use the chart to determine the ring size. 

MEASURE AN EXISTING RING

1. Select an existing ring that fits the desired finger. 

2. Measure the internal diameter of the ring.

3. Use the chart to determine the ring size.

ACCESSING AND USING THE SITE
As a condition of your access to and/or use of the Site, you warrant that all information supplied by you on the Site is accurate, current and complete; you are 18 years of age or older in order to access and/or use the Site; and you will not copy or distribute any part of the Site in any medium without COREE JEWELLERY's prior written authorisation. You shall be solely responsible for your access to and/or use of the Site and its materials herein. Where you create a user account and password, you must treat such information as confidential, and you must not disclose it to any third party.

PROHIBITED ACTIVITIES
You agree and undertake not to use the Site for illegal purposes or other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards and any other applicable laws; impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity; attempt to gain unauthorised access to or otherwise interfere or disrupt other computer systems or networks connected to the Site, interfere with another’s utilisation and enjoyment of the Site, or use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Site's data or damage or interfere with the operation of another customer’s computer or mobile device or the Site; and post, promote or transmit through the Site any information, graphics, photographs, data and/or any other material that contains any computer virus or other invasive or damaging code, program or macro; infringes any third-party intellectual property or any other proprietary rights; is defamatory, libellous or threatening; is obscene, pornographic, indecent, counterfeited, fraudulent, stolen, harmful or otherwise illegal under any applicable law; and/or is or may be construed as offensive and/or otherwise objectionable, in our sole opinion.

LINKS TO THIRD PARTY SITES
The Site may contain links to third party websites that are not affiliated with or owned, operated, or controlled by COREE JEWELLERY including third party payment system providers. You acknowledge and agree that COREE JEWELLERY is not responsible for the content, privacy policies, or practices of such third party websites or the companies that own them. By using the Site, you expressly relieve COREE JEWELLERY from any and all liability arising from your access and use of any third party websites. We encourage you to review the terms and conditions and privacy policies of any third party websites before using them and disclosing your personal data to them.

INTELLECTUAL PROPERTY RIGHTS
COREE JEWELLERY is the owner or the licensee of all intellectual property rights in and to the content on the Site, and in the material published on it. You may not copy, reproduce, modify, republish, upload, post, transmit, adapt, download, distribute or howsoever deal with any content or material from the Site in any form or by any means without COREE JEWELLERY's prior written permission, and you are solely responsible for obtaining such permission before dealing with any content or material that is available on the Site.

PRODUCT VARIATIONS
We do our best to be as accurate as reasonably possible in our descriptions of products available for purchase through the Site. However, our products may vary slightly from their pictures. The images of the products on our Site are for illustrative purposes only. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screen calibration. We do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free. Our jewellery is classed as costume jewellery, which means they will experience oxidation and tarnish due to several factors such as coming into contact with moisture, air and chemicals. Oxidation of our jewellery is inevitable over time and this is a natural occurring process that cannot be considered as a fault in our jewellery. Please take the time to read our care instructions to ensure your jewellery last longer.

RETURNS, EXCHANGES AND REFUNDS 
All sales are final. However, in the unlikely event that you receive a defective item or an item that does not match your order, an exchange or refund will be offered. Return shipping fees  will be refunded for items acknowledged to be defective or incorrect. Before returning your items, kindly email us at coreejewellery@gmail.com with your order number, a photo of the received item and the reason for return. Please allow 1-3 working days for us to process your request. Upon receiving an acknowledgement email from us with instructions for the return, the item(s) should be sent back to us using a shipping method that allows tracking. 

Returns must be unused, unaltered, undamaged, accompanied with their original packaging and reach us within 30 days from the date of receiving your parcel. Returns that are received in unsatisfactory conditions or lost in the mailing process will be denied and held responsible by the customer. If you return an item that does not meet the requirements set out above, COREE JEWELLERY reserves the right to reject the return and any request for a refund.

In the case of missing or lost parcels, refunds will only be processed upon official confirmation from the shipping company. 

Notwithstanding anything to the contrary, COREE JEWELLERY shall only accept returns and grant replacements and refunds on the condition that the items being returned, replaced or refunded were purchased from the Site.

BOUNCED PARCELS
In the event of a bounced parcel or unsuccessful delivery due to reasons not caused by us, we may, without prejudice to any other right or remedy available to us, charge you for storage costs and any further delivery costs, or terminate your order if you repeatedly fail to take delivery of the product.

THIRD PARTY RIGHTS 
A person who is not a party to this agreement shall have no right to enforce or to enjoy the benefit of any term of this agreement.